Privacy Policy

Effective Date: August 8th, 2026

Sour Lake Health & Medical (“Sour Lake Health & Medical,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website.

This Privacy Policy explains what information we may collect through this website, how we may use that information, and the choices available to you.

Information We May Collect

When you use our website, contact our office, or submit information through an online form, we may collect information such as:

Name
Email address
Telephone number
Contact preferences
Appointment or service inquiries
Insurance-related information you voluntarily provide
Information included in messages you send to us
Device, browser, IP address, and general website usage information
Other information you voluntarily provide

We ask that you do not submit detailed medical information, medical records, Social Security numbers, payment information, or other highly sensitive information through a general website contact form unless the form is specifically designated as a secure method for doing so.

How We Use Information

Information collected through this website may be used to:

Respond to questions or requests
Contact you regarding an appointment request
Provide information about our practice and services
Assist prospective or current patients
Improve our website and patient experience
Maintain website security
Analyze website traffic and performance
Comply with applicable legal and regulatory obligations

Submitting an appointment request through the website does not guarantee an appointment. Appointments are confirmed directly through our office.

Health Information and HIPAA

Certain health information Sour Lake Health & Medical receives or maintains in connection with providing healthcare services may be considered Protected Health Information (“PHI”) and may be governed by the Health Insurance Portability and Accountability Act (“HIPAA”), applicable federal regulations, and Texas medical privacy laws.

Our use and disclosure of PHI is governed by our Notice of Privacy Practices, which is separate from this website Privacy Policy.

Not all information collected through a public-facing website automatically constitutes PHI under HIPAA. However, we take reasonable steps to safeguard information submitted to us and handle medical information in accordance with applicable law.

Website Forms and Electronic Communications

Email and standard website contact forms may not always provide the same level of security as a secure patient portal or other protected healthcare communication system.

Please do not use our website, email, or social media accounts for medical emergencies.

If you believe you are experiencing a medical emergency, call 911 or seek immediate emergency medical attention.

Cookies and Analytics

Our website may use cookies, analytics tools, and similar technologies to understand how visitors interact with our website.

These technologies may collect information such as:

Browser type
Device type
Pages visited
Approximate geographic location
Referring website
Time spent on the website
Website interactions

This information may be used to improve website functionality, performance, accessibility, and user experience.

Where required by applicable law, users may be provided options to manage certain cookies or tracking technologies.

Third-Party Services

Our website may contain integrations or links involving third-party services such as:

Google Maps
Google Reviews
Website analytics providers
Social media platforms
Scheduling or communication services

These third parties may collect information according to their own privacy policies. Sour Lake Health & Medical is not responsible for the privacy practices of unaffiliated third-party websites or platforms.

Payment Information

Our public website is not intended to collect payment or financial information unless a secure payment system is specifically provided.

Payments made directly to Sour Lake Health & Medical may be handled separately according to applicable payment-processing and healthcare privacy requirements.

Children's Privacy

Our website is intended primarily for adults seeking information about our healthcare practice.

We do not knowingly use this website to solicit personal information directly from children without appropriate parental or legal guardian involvement where required by law.

Data Security

We use reasonable administrative, technical, and physical safeguards intended to protect information under our control.

However, no website, electronic transmission, email system, or online storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on the type of information involved and applicable law, you may have rights regarding access to, correction of, restriction of, or other actions concerning your information.

Rights involving medical records or Protected Health Information are described more fully in our Notice of Privacy Practices.

Texas Medical Privacy

Sour Lake Health & Medical operates in Texas and handles health information in accordance with applicable federal and Texas privacy requirements, including applicable provisions of the Texas Medical Records Privacy Act.

Links to Other Websites

Our website may contain links to third-party websites for convenience or informational purposes. We do not control and are not responsible for the content, security, or privacy practices of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, services, technology, or legal requirements.

The updated policy will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy, please contact:

Sour Lake Health & Medical
689 Sixth Street
Sour Lake, TX 77659

Phone: (409) 287-4100